Before contacting support
Check dependencies, permissions and scope in that order.
What to notice
•What is missing?Start
•Check dependencyRequired
•Check permissionRequired
•Check scopeRequired
✓Retry actionOutcome
Nearly every support question in Clinicon has one of three causes: a scope filter hiding the data, a dependency that was never configured, or a screen that has not finished loading.
| Symptom | Likely cause | Fix |
|---|---|---|
| A list looks empty | Scope is set to Today, or a filter is still applied. | Switch the scope to All Time and clear the filters. |
| Stat cards all read zero | The page has not finished loading — most modules paint zeros first. | Wait a moment before concluding data is missing. |
| Service dropdown is empty | No doctor chosen, or that doctor has no services. | Choose the doctor first; if it stays empty, add services to their staff record. |
| Calendar days are greyed out | The doctor does not work those days. | Correct the weekly schedule on the staff record, or book another clinician. |
| No time slots appear | No date has been selected. | Pick a date; slots load per day. |
| Room picker is empty | No spaces exist yet. | Create rooms in Spaces. |
| Insurance or specialty dropdown is empty | Lookup tables are unpopulated. | Settings → Lookup Tables. |
| Inventory item will not save | No store exists. | Settings → Inventory Stores, then retry. |
| No Rx templates in Focus Mode | None configured for that doctor. | Settings → Rx Templates. |
| Certificate prints without letterhead | Print templates not set up. | Settings → Print & Docs. |
| Staff member lands on an empty Dashboard | Their role lacks the dashboard permissions. | Grant View dashboard overview to that role. |
| Reminders are not reaching patients | Missing phone or email on the patient record, or quiet hours. | Check the patient's contact details, then Settings → Notifications. |
| An amount looks 100× wrong in inventory | Unit cost is entered in piastres, not pounds. | EGP 12.50 is entered as 1250. |
| Vitals tab is empty | Vitals are captured in Focus Mode, not on the patient record. | They appear after the first consultation. |
| A page loads slowly | Large date ranges and unfiltered lists are heavy. | Narrow the range or apply a filter. |
If a screen behaves oddly after a change to roles or settings, sign out and back in. Permissions are read at sign-in, so a role change does not reach a session that is already open.
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